Virtual Administrative Assistant – Entry Level

Job Description

Job Responsibilities:

Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities

Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction

Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system

Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients

Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions

Requirements:

Experience:Proven experience in acustomer service role orwithin the travel industry

Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems

Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment

Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally

Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones

Education:High school diploma or equivalent; additional certification in travel and tourism is a plus

Benefits:

Remote Work:Enjoy the flexibility of working from home with a supportive team environment

Competitive Salary:Compensation commensurate with experience, with opportunities for performance-based incentives

Professional Development:Access to ongoing training and development opportunities within the travel industry

Travel Perks:Discounts on personal travel bookings and familiarization trips to enhance product knowledge