Virtual Assistant (Permanent WFH)

Job Description

Position Summary:

The Customer Support Representative will serve as the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to customer satisfaction.

Key Responsibilities:

● Customer Interaction:

o Respond promptly and effectively to customer inquiries via phone, email, and chat.

o Provide accurate information about products, services, and policies.

o Assist customers with order processing, billing inquiries, and account issues.

● Problem Resolution:

o Identify and troubleshoot customer issues, escalating complex problems to the appropriate

departments as needed.

o Develop and implement solutions to enhance customer satisfaction and loyalty.

● Documentation:

o Maintain detailed records of customer interactions and feedback in the company’s CRM system.

o Prepare reports on customer inquiries, complaints, and resolutions to identify trends and areas

for improvement.

● Team Collaboration:

o Work closely with other team members to ensure a seamless customer experience.

o Participate in team meetings and training sessions to enhance product knowledge and customer

service skills.

● Continuous Improvement:

o Provide feedback on customer service processes and suggest improvements.

o Stay updated on product knowledge and industry trends to better serve customers.

Qualifications: Prior experience with customer service, proficient with Excel, English Language Proficient

Education:

● High school diploma or equivalent; a degree in a related field is a plus.

Experience:

● Previous experience in customer service or support is preferred.

● Familiarity with CRM software and support ticketing systems is advantageous.

Skills:

● Excellent verbal and written communication skills.

● Strong problem-solving and critical-thinking abilities.

● Ability to handle difficult customers and resolve conflicts professionally.

● Proficiency in Microsoft Office Suite and other relevant software applications.

Personal Attributes:

● Empathetic and customer-focused, with a positive attitude.

● Ability to work independently and as part of a team.

● Strong organizational skills and attention to detail.

● Willingness to learn and adapt in a fast-paced environment.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

Company events
Work from home
Schedule:

Evening shift
Fixed shift
Monday to Friday
Supplemental Pay:

Performance bonus
Experience:

Customer service: 3 years (Required)
Admin support: 3 years (Required)
Gohighlevel: 3 years (Required)