Virtual Assistant (US Mortgage – Remote)

Job Description

As a Virtual Assistant, you will play a critical role in supporting the business operations and ensuring smooth day-to-day activities. You will be responsible for a variety of administrative tasks, client communication and coordination, and data management. This position offers the opportunity to collaborate closely with our team to deliver exceptional service to our clients.

Responsibilities

Administrative Support:

Manage email correspondence, responding to inquiries and scheduling appointments.
Organize and maintain digital files, documents, and databases.
Other administrative documents as required.
Client Communication:

Serve as a primary point of contact for customer inquiries via phone, email, and chat.
Provide timely and professional responses to customer questions and concerns.
Proactively follow up enquires.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Data Management:

Generate and analyze reports to track key performance metrics and marketing activity outcomes.
Conduct research and gather information to support business development initiatives.
Marketing:

Collaborates with the team to fully understand marketing requirements.
Helps maximize resources to promote brand awareness and sales.
Drafts and where required implements marketing initiatives that may include, social media,
online, direct mail or email campaigns.
Requirements:

Proven experience as a virtual assistant or in a similar administrative role.
Working knowledge and experience with Go High level system.
Experience working with a US Mortgage Broker or Realtor is required.
Excellent communication skills, both written and verbal.
Experience with Meta, TikTok and other marketing platforms is highly desirable.
Strong organizational and time-management abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
Ability to work independently with minimal supervision and prioritize tasks effectively.
Attention to detail and accuracy in data entry and record-keeping.
Only shortlisted candidates will be contacted

Join our team and enjoy these benefits & perks:

Medical, dental, and life insurance from day one
Paid vacation and sick leave (with quarterly conversion)
Competitive salary and annual appraisals
Financial assistance program
Mandatory government benefits and 13th-month pay
Complimentary sleeping quarters and free coffee
Free access to office fitness and wellness facilities
Regular company events, promoting work-life balance and career growth