Virtual Office Assistant (Entry Level)

Job Description

Key Responsibilities:

Customer Service:Provide exceptional service to customers via phone, email, and chat. Address inquiries, resolve issues, and ensure a positive experience throughout the rental process

Data Entry:Accurately input and manage customer and rental information in our database. Ensure all records are up-to-date and error-free

Travel/Accommodation Bookings:Assist customers with booking accommodations, flights, and other travel arrangements to complement their car rental experience. Offer recommendations for tropical destinations and local attractions

Scheduling:Coordinate and schedule vehicle rentals, manage booking calendars, and handle any adjustments or changes to reservations

Communication:Act as a liaison between customers and our local rental partners, ensuring clear and effective communication for a smooth rental experience

Problem-Solving:Address and resolve any issues or concerns that arise during the rental process promptly and professionally

Reporting:Generate and review reports on customer feedback, rental trends, and operational performance to support continuous improvement

Qualifications:

Proven experience in customer service or a similar role, preferably in the travel or car rental industry

Strong data entry skills with attention to detail and accuracy

Proficiency in scheduling software and travel booking systems

Excellent written and verbal communication skills

Ability to work independently and manage time effectively in a remote setting

Passion for tropical destinations and knowledge of popular travel spots is a plus

Familiarity with CRM systems and office software (e.g., Microsoft Office Suite, Google Workspace)

Benefits:

Competitive Salary:Enjoy a competitive salary based on experience and qualifications

Remote Work:Work from the comfort of your home with flexible working hours

Health and Wellness:Comprehensive health, dental, and vision insurance coverage

Retirement Plan:Access to a 401(k) plan with company matching

Paid Time Off:Generous paid time off (PTO) and holidays to support work-life balance

Professional Development:Opportunities for career growth and professional development through training and mentorship

Travel Perks:Discounts on car rentals and travel accommodations for personal use

Team Culture:Be part of a supportive and enthusiastic team that values innovation and collaboration