Skills: My skills and services are geared towards delivering exceptional customer experiences and optimizing operational efficiency. With expertise in customer serviceemail supportand appointment managementI excel at providing friendly and knowledgeable assistance to address inquiriesresolve issuesand ensure customer satisfaction. Managing email communications professionally and efficientlyhandling inquiriesproviding informationand resolving concerns promptly. Organizing schedulescoordinating appointmentsand ensuring seamless communication between clients and service providers.
Experience: Customer Service - Engage with customers in a friendly and professional manner to address their questions and concerns. - Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction. CHAT SUPPORT - Answer chat inquires right away, make sure that all queue's are catered, creating tickets, end chat in timely matter. EMAIL MANAGEMENT - Create email templates. Efficiently schedule and manage appointments for customers via email. APPOINTMENT MANAGEMENT - Conduct outbound calls with customers in a friendly and professional manner to schedule appointments. DATA ENTRY - Data entry in word, Google docs, create spreadsheets, Powerpoint and PDF's.
Diagnose and troubleshoot technical issues, including account setup and network configuration Prioritize and manage several open issues at one time
Engage with customers in a friendly and professional manner to address their questions and concerns. Conduct outbound calls with customers in a friendly and professional manner to schedule appointments Efficiently schedule and manage appointments for a Logistics company via cold calling.