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Abegail Laput

Abegail Laput

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Skills: My skills and services are geared towards delivering exceptional customer experiences and optimizing operational efficiency. With expertise in customer serviceemail supportand appointment managementI excel at providing friendly and knowledgeable assistance to address inquiriesresolve issuesand ensure customer satisfaction. Managing email communications professionally and efficientlyhandling inquiriesproviding informationand resolving concerns promptly. Organizing schedulescoordinating appointmentsand ensuring seamless communication between clients and service providers.

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Experience: Customer Service - Engage with customers in a friendly and professional manner to address their questions and concerns. - Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction. CHAT SUPPORT - Answer chat inquires right away, make sure that all queue's are catered, creating tickets, end chat in timely matter. EMAIL MANAGEMENT - Create email templates. Efficiently schedule and manage appointments for customers via email. APPOINTMENT MANAGEMENT - Conduct outbound calls with customers in a friendly and professional manner to schedule appointments. DATA ENTRY - Data entry in word, Google docs, create spreadsheets, Powerpoint and PDF's.

Hello there! I'm Abegail, your dedicated virtual assistant, here to make your life easier and your tasks more manageable. With a background in Customer Service, Email support and Appointment Management, I bring a wealth of experience and expertise to the table. In my previous role as a Customer Service Specialist, I honed my communication skills and developed a deep understanding of providing excellent customer support in an international call center company handling various campaigns in the following: - Customer Care, Sales and Technical Support - Appointment Setter/Scheduler Throughout my experiences, I have done the following tasks; - Email and Calendar management - CRM Tool management Field of Expertise: ✧ Salesforce ✧ Google Workspace ✧ Microsoft Office Suite ✧ Canva ✧ Capcut ✧ Excel ✧ Zoom ✧ CRM I believe I am an ideal candidate to fill this position as my experience precisely matches your requirements. I have strong internet connections and a complete set-up of work-from-home computers with backups.
Philippines $5/hr Full Time

Work History

Chat TSR Associate I
TTEC
12/15/2023 - 02/16/2024

Diagnose and troubleshoot technical issues, including account setup and network configuration Prioritize and manage several open issues at one time

Customer Service Representative & Appointment Setter
TASKUS, INC.
08/15/2019 - 11/16/2023

Engage with customers in a friendly and professional manner to address their questions and concerns. Conduct outbound calls with customers in a friendly and professional manner to schedule appointments Efficiently schedule and manage appointments for a Logistics company via cold calling.

Customer Service Representative
IQOR PHILS
08/27/2018 - 07/24/2019