Managed inbound calls for towing services, providing efficient support to customers. Logged client details and service requests in the CRM for smooth coordination. Handled high call volumes and challenging interactions with professionalism. Collaborated with shift managers to resolve and close pending jobs promptly. Assisted with payment processing and refunds.

Optimized reagents to minimize cost.  Assisted in metallurgical laboratory test works and AAS readings. Monitored plant parameters, performance and reagent consumption. Contributed to metallurgical accounting and process simulations. Assisted with troubleshooting and upheld health, safety, and environmental standards.