Skills: *Technical Support *General VA
Experience: *Customer service for 4 years *Clinical Quality Assurance 1 year *Technical Support 2 years
● Deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. ● Experience using MS Office applications: Word, Excel, Outlook ● Record, track, and document the escalation request problem solving process including actions taken through to the final resolution ● Respond in timely manner to requests and issues ● Handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives.
● Develop innovative ways to sell ATT products and services to customers. ● Handle customer requests for payments, activations, upgrades and other services. ● Address and resolve customer concerns promptly. ● Maintain up-to-date knowledge about ATT products and services. ● Respond to customer queries about ATT services, equipment, promotions, roaming and billings. ● Enhance customer retention and satisfaction by providing outstanding and prompt customer services. ● Take customer calls and complete service orders. ● Understand customer needs and recommend appropriate products and rate plans.