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Maria Angela Gutierrez

Maria Angela Gutierrez

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Skills: Virtual Assistance

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Experience: Customer Service Representative & Credentialing Specialist/Lead

I'm very communicative, detail-oriented, and versatile. I like to think of myself as a team player. While I don't mind taking on solo projects, I prefer to work with others. I like to think that I'm persistent and persuasive.
$/hr

Work History

Customer Service Representative/Assistant Team Lead
Virtualists Business Solutions
09/14/2017 - 11/11/2019

• Contacting the Hotel and Suppliers regarding the reservation of the customers if there are issues or requests. • Assist customers through Inbound call and chats. • Investigate and resolve common issues on the customer's reservation. • Assist consumer special requests. • Assist basic inquiry, charges details, processing refund, tracking orders and modification. • Contacting Consumers, Hotels and Suppliers through email/Call

Customer Service Representative/Assistant Coach
Concentrix - UP2 Technohub
06/09/2020 - 05/24/2022

• Support Role. Assist Customer regarding issues on their order, billing question, refunds, shipping and tracking status. • Assisting Team Members for complex issues that need to be resolved. Handling escalated cases. • Do coaching/real time monitoring (side by side), give feedback and corrective action to improve teams’ performance.

Credentialing Specialist/Lead
AIM Medical Consultant Services
03/08/2022 - 10/02/2024