Diagnosing and resolving technical issues related to network connectivity, phone lines, mobile devices, cable TV, and other telecom services. This may involve guiding customers through troubleshooting steps over the phone or via chat. Providing support to customers who are experiencing issues, such as slow internet speeds, dropped calls, or service outages, This includes answering questions, explaining technical concepts in simple terms, and offering solutions. Assisting customers with the setup and configuration of their devices, such as modems, routers, and smartphones, ensuring they are properly connected to the network. Identifying when an issue cannot be resolved at their level and escalating it to higher-level technical Educating customers on how to use their telecom services and equipment more effectively, including tips on maintaining good service quality Teams or specialists for further investigation.

Acting as the primary liaison between clients and the company, ensuring Managing and coordinating client projects from start to finish. This involves scheduling meetings, setting timelines, ensuring that deliverables are met, and keeping the client informed of progress. Building and maintaining strong relationships with clients to ensure long-term satisfaction and loyalty. This includes understanding client needs, anticipating potential issues, and proactively offering solutions. Handling various administrative tasks, such as preparing reports, managing client files, and organizing client meetings or events. Assisting with the onboarding of new clients, including explaining services, setting expectations, and ensuring a smooth transition into the company’s processes.