Skills: SOCIAL MEDIA MANAGER 1. Content Creation and Curation - Content ideation and planning (textimagevideo) - Graphic design for social posts - Writing engaging captions and hashtags - Video editing and creation for storiesreelsand video posts - Curating relevant content from other sources 2. Social Media Posting & Scheduling - Posting content on platforms such as FacebookInstagramTwitterLinkedInTikToketc. - Scheduling posts using tools like BufferHootsuiteor native scheduling tools - Managing content calendars for consistent posting 3. Community Management - Responding to commentsmessagesand reviews - Engaging with followers to build relationships - Monitoring brand mentions and managing online reputation - Fostering a positive community environment 4. Analytics and Reporting - Tracking engagement metrics (likessharescommentsimpressions) - Analyzing follower growth and audience insights - Creating monthly or weekly performance reports - Providing insights and recommendations for improvement EMAIL MARKETING 1. Email List Management and Segmentation - Building and growing subscriber lists organically - Segmenting lists based on demographicsbehaviorsand interests - Cleaning and maintaining email lists for optimal deliverability - Setting up automated workflows for new subscribers 2. Email Design and Template Creation - Designing brandedmobile-responsive email templates - Optimizing layouts for readability and conversion - Customizing templates for specific types of campaigns (newslettersproduct launches) - Creating a consistentvisually appealing design 3. Copywriting and Content Creation - Writing compellingpersonalized subject lines and body content - Crafting call-to-action (CTA) text to drive engagement - Creating valuable content such as product updatestipsand promotions - Personalizing content based on segment and audience behavior 4. Automated Email Campaigns - Setting up welcomeonboardingand nurture sequences - Designing abandoned cartre-engagementand post-purchase emails - Automating birthday and anniversary emails - Personalizing drip campaigns for different stages of the customer journey 5. Newsletter Management - Planning and managing regular newsletters (weeklybi-weeklymonthly) - Curating relevant content and brand updates - Writing newspromotionsand industry insights - Maintaining consistent engagement with subscribers 6. A/B Testing and Optimization - Conducting A/B tests on subject linessend timesCTAsand email design - Analyzing results to determine high-performing elements - Implementing data-driven improvements to increase engagement and conversion - Testing content elements to boost open and click-through rates 7. Analytics and Reporting - Monitoring key metrics like open rateclick-through rateand conversion rate - Analyzing campaign performance and subscriber behavior - Reporting results to inform future campaigns and improvements - Providing actionable insights and strategic recommendations 8. Lead Nurturing Campaigns - Creating lead nurturing workflows for different sales funnel stages - Segmenting leads based on engagement and interest level - Personalizing content to guide leads through the buyer’s journey - Offering value-driven content to build trust and credibility GRAPHIC DESIGN AND VIDEO EDITING 1. Branding and Identity Design - Logo design and branding guidelines - Business card and stationery design - Brand color palette and typography selection - Consistent visual identity across all materials 2. Social Media Graphics - Custom templates for InstagramFacebookTwitterand LinkedIn - Storypostand highlight cover design - Infographicsquote cardsand carousel posts - Branded graphics for promotionsannouncementsand events 3. Website and Digital Graphics - Website bannershero imagesand sliders - Blog post graphics and feature images - Email headers and e-newsletter visuals - Iconsbuttonsand other UI elements 4. Print Materials - Brochuresflyersand posters - Product packaging and label design - Magazine layouts and advertisements - Event materials like bannerssignageand invitations 5. Presentations and Reports - Custom PowerPoint or Google Slide templates - Branded slide decks for pitches or webinars - Infographic-based reports and data visualization - Interactive PDF presentations 6. Advertising and Promotional Materials - Online ad design (FacebookGoogle AdsInstagram Adsetc.) - Print ad layouts for magazinesnewspapersand billboards - Digital and physical event posters - Merchandise design (t-shirtsmugspromotional items) 7. Educational and Tutorial Videos - Editing and organizing educational content or online courses - Adding step-by-step instructions and on-screen text - Graphicsanimationsand effects to enhance learning - Integrating voiceovers and background music CUSTOMER SUPPORT SERVICE 1. Multichannel Support - Handling customer inquiries across channels (emailphonelive chatsocial media) - Centralizing customer interactions for a seamless experience - Managing FAQschatbotsand automated responses for common issues - Providing consistent service across all platforms 2. Technical Support and Troubleshooting - Assisting customers with product or service technical issues - Step-by-step guidance on troubleshooting common problems - Documenting and escalating unresolved issues to the technical team - Providing software updates or maintenance instructions 3. Complaint Resolution and Conflict Management - Handling complaints and providing empathetic solutions - Managing escalated issues and providing suitable resolutions - Communicating effectively to de-escalate tense situations - Ensuring customer satisfaction post-resolution 4. Upselling and Cross-Selling Support - Identifying opportunities to offer additional products or services - Recommending products based on customer needs and inquiries - Offering personalized deals to increase customer value - Supporting the sales team with product information and promotions ADMINISTRATION SUPPORT 1. Calendar and Scheduling Management - Organizing and maintaining executive and team calendars - Scheduling appointmentsmeetingsand travel arrangements - Setting reminders for important dates and deadlines - Coordinating schedules across multiple time zones 2. Email and Communication Management - Managing inboxesprioritizing emailsand responding on behalf of executives - Draftingproofreadingand formatting emails and internal communications - Organizing and categorizing messages for easy access - Maintaining professional and timely communication with stakeholders 3. Document Preparation and Management - Drafting and editing business documentsreportsand presentations - Creating and maintaining organized filing systems (digital and physical) - Converting documents into various formats (PDFWordetc.) - Ensuring confidentiality and proper handling of sensitive information 4. Data Entry and Database Management - Accurately inputting and updating data in spreadsheets and CRMs - Maintaining databases for clientsvendorsand inventory - Verifying and correcting data to maintain accuracy - Generating reports and summaries based on database information 5. File Organization and Archiving - Structuring digital file systems for easy access and retrieval - Archiving old records and maintaining document retention policies - Ensuring regular backups of digital documents - Implementing security protocols for confidential files 6. Meeting Coordination and Minute-Taking - Scheduling and setting up virtual or in-person meetings - Preparing agendas and distributing meeting materials - Taking accurate minutes and recording key discussion points - Sharing meeting notes and follow-up tasks with attendees 7 Project and Task Coordination - Managing project timelinesassigning tasksand tracking progress - Organizing and updating project files and deliverables - Sending reminders and ensuring deadlines are met - Communicating project updates to team members WEBSITE DESIGN 1. Custom Website Design - Creating a unique and personalized website layout from scratch - Designing custom graphicsiconsand brand elements - Developing a responsive design for optimal viewing across devices - Ensuring a seamless user experience through intuitive navigation 2. Website Redesign - Updating and modernizing an existing website layout and style - Improving user interface (UI) and user experience (UX) design - Optimizing site performance and speed - Rebranding and restructuring content to reflect current business goals 3. E-commerce Website Design - Creating a shopping-friendly site with product pages and categories - Setting up a secure checkout process with payment gateway integration - Designing product galleriesdetailed descriptionsand review sections - Implementing inventory management and order tracking features 4. Landing Page Design - Designing high-converting landing pages for specific campaigns or promotions - Crafting clear and persuasive calls-to-action (CTAs) - Integrating forms for lead capture and customer information - Adding social proof elements like testimonials and customer reviews 5. SEO Optimization for Web Design - Implementing on-page SEO best practices (titlesmeta tagsheaders) - Structuring content and keywords for better search engine ranking - Ensuring fast load timesmobile-friendlinessand image optimization - Integrating tracking tools like Google Analytics for performance monitoring 6. Graphic and Multimedia Integration - Adding high-quality imagesvideosand animations - Incorporating infographicsslideshowsand interactive media - Using visual elements to enhance storytelling and engagement - Optimizing multimedia files for fast loading times 7. Social Media and Third-Party Integration - Integrating social media feeds and share buttons - Setting up third-party apps like booking systems or email marketing tools - Syncing contact forms with CRM or email marketing software - Adding live chatcustomer reviewsand interactive widgets