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Nathania Rouniel Dalisay

Nathania Rouniel Dalisay

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Skills: General Virtual Assistant

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Experience: I have over six years of diverse experience in the BPO industry, where I have honed my skills in various roles, including Customer Service Representative (CSR), Technical Support Representative (TSR), and Customer Care Associate. My expertise also extends to back-office functions as a Content Moderator and Chat Support for Microsoft’s Help Desk. Additionally, I have worked as a Recruiter, Outbound Campaign Manager, and Outsourcer, alongside roles in Quality Analysis and General Virtual Assistance. This comprehensive background has equipped me with strong communication, problem-solving, and project management skills, making me adept at delivering exceptional service and driving results in fast-paced environments.

Hello! I’m from the Philippines and an undergraduate in Computer Science. I have a passion for reading books, playing online games, and taking online courses to continuously expand my knowledge. I enjoy my alone time and value straightforward communication, always striving to express myself kindly. Planning is one of my strengths, and I’m a determined goal-getter with a clear vision for my future. I believe in thinking before I speak and respecting boundaries. I aim to control my emotions, as I feel that holding onto negativity is a waste of energy. I pride myself on being focused, consistent, organized, and responsible while managing multiple tasks efficiently.
$/hr

Work History

Content Moderator
TaskUs
10/06/2020 - 03/13/2021

Back office support. Tagging inappropriate contents and listings on Facebook's marketplace, Instagram and WhatsApp to maintain a safe and user friendly social media platform.

TSR - Help Desk
Directly (Microsoft)
03/29/2021 - 12/31/2022

Providing troubleshooting steps for Microsoft customers. Solving and troubleshooting software issues about computers through live chat. Doing remote session/remote access to fix computer issues in General.

Outsourcer, Campaign Manager, Quality Analyst and recruiter
Freelance
04/15/2023 - 08/31/2024