Skills: General Virtual Assistant
Experience: I have over six years of diverse experience in the BPO industry, where I have honed my skills in various roles, including Customer Service Representative (CSR), Technical Support Representative (TSR), and Customer Care Associate. My expertise also extends to back-office functions as a Content Moderator and Chat Support for Microsoft’s Help Desk. Additionally, I have worked as a Recruiter, Outbound Campaign Manager, and Outsourcer, alongside roles in Quality Analysis and General Virtual Assistance. This comprehensive background has equipped me with strong communication, problem-solving, and project management skills, making me adept at delivering exceptional service and driving results in fast-paced environments.
Back office support. Tagging inappropriate contents and listings on Facebook's marketplace, Instagram and WhatsApp to maintain a safe and user friendly social media platform.
Providing troubleshooting steps for Microsoft customers. Solving and troubleshooting software issues about computers through live chat. Doing remote session/remote access to fix computer issues in General.