Belmin Katana

Hello, my name is Belmin. I am 25 years old, and I come from Bosnia and Herzegovina. I worked for 8 months as a support specialist in an advertising agency for Google Ads, managing advertising campaigns for various industries. I provided customer support through both phone and email, utilizing a custom CRM and Google Ads for campaign management and customer relations. I also have 4 years of experience working in e-commerce, specifically at Shopify, where I worked in shop management and social media. During this time, I worked for a furniture company selling high-quality designer furniture. Furthermore, I have 11 months of experience with a digital hotel chain, where I served as a customer support/receptionist. My responsibilities included handling inquiries through phone, chat, and email, utilizing communication platforms, and managing customer information in a CRM system (Front). Additionally, I have 6 months of experience replying to reviews (customer feedback) through Airbnb and Booking.  I also have 7 months of experience working for a booking platform for vacation rentals/apartments, where I provided support through phone, chat, and email. I used the CRM system Zendesk to manage customer information effectively and ensure a clean experience. I acquired my German and English language skills primarily through television and computer use. I use German and English daily in my life. My proficiencies: • Excellent computer skills • Proficient in German, English, and Bosnian (native language) • German language proficiency is advanced (around C2 level) and my English is between C1 and C2 in both written and verbal form • Skilled in handling calls, responding to emails, and managing chat interactions • Effective at handling customer complaints and finding solutions • Good at choosing the right words for effective communication and conflict resolution • Quick adaptation to new programs and systems • Ability to multitask, prioritize, and manage time effectively If you are looking for someone versatile and pleasant, I would be delighted to meet you. Best regards, Belmin