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Betel Asmelash Tekle

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Skills: Communication Skills: Problem-Solving: Organization: Time Management: Attention to Detail: Interpersonal Skills: Adaptability: Team Collaboration: Customer Service Orientation:

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Experience:

I’m really passionate about helping people and creating positive experiences, which is what initially drew me to work in customer service. In my role as a Customer Service Representative, I loved being the person customers could turn to when they needed assistance. There’s something really rewarding about turning a frustrated customer into a satisfied one, and I always aimed to make that connection with each interaction. After gaining that experience, I moved into an Administrative Assistant role, which allowed me to dive deeper into the organizational side of things. I enjoyed being the backbone of the team, juggling schedules, and ensuring everything ran smoothly. It was satisfying to know that my support helped my colleagues focus on their work without distractions. Overall, my journey has been about blending my love for communication with strong organizational skills. I’m excited about the possibility of bringing this background to a new role, where I can contribute to a team and continue to foster great relationships."
Ethiopia $10/hr Full Time

Work History

Customer service Professional
Foundever
05/10/2024 - 09/30/2024

Handle customer questions, concerns, and requests via phone, email, or chat in a timely and professional manner. Educate customers about products and services, helping them make informed purchasing decisions. Address and resolve customer complaints or issues, ensuring a satisfactory outcome and maintaining customer loyalty. Assist customers with placing orders, processing returns, and managing exchanges. Keep accurate records of customer interactions, transactions, and feedback for future reference and analysis. Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.