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Skills: Communication Skills: Problem-Solving: Organization: Time Management: Attention to Detail: Interpersonal Skills: Adaptability: Team Collaboration: Customer Service Orientation:
Experience:
Handle customer questions, concerns, and requests via phone, email, or chat in a timely and professional manner. Educate customers about products and services, helping them make informed purchasing decisions. Address and resolve customer complaints or issues, ensuring a satisfactory outcome and maintaining customer loyalty. Assist customers with placing orders, processing returns, and managing exchanges. Keep accurate records of customer interactions, transactions, and feedback for future reference and analysis. Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.