Skills: Executive AssistantVirtual Assistant
Experience: Executive Assistant/Project Manager SafeBeat Rx (California USA) | 2023 - 2024 Assisted the Founders in streamlining operation processes, enhancing user and customer experiences, supporting operations and regulatory compliance Handled clerical processes for entity registration in any state or territory for business expansion, as well as conducted research and prepared grant applications Managed the Founders' inboxes & calendars, travel arrangements, website maintenance, lead medical doctors/interns applying for research grants. Managed the full sales cycle using Pipedrive, including automation setup, third-party app integration, prospecting, mass data importing, initial outreach, and guiding prospects through various stages of the pipeline to successfully close deals. Fintech & Customer Solutions Project Manager Ubiquity Global Services | 2022 - 2023 Planned and executed the implementation and onboarding transition of various FinTech, FinServ, Cyber Security, and Blockchain clients, including Bank Novo, Kroll Cyber Security, Wisdom Tree, Tern Tech Payments, and Credit Ninja. Effectively communicated obstacles to both internal and external stakeholders, fostering strong partnerships with clients and collaborating teams. Led discovery sessions and finalized process and procedure documentation acquired from legal and sales teams, while collaborating with senior leaders to identify transition risks and promptly address or mitigate implementation concerns. Technical Manager/Trainer Google Sykes Philippines | 2016 - 2021 Spearheaded 8-12 team leads, overseeing operations, performance, collaborate with training and quality. Implemented process improvements, mentored leads, and collaborated across teams to address challenges, driving efficiency and LOB success. Scaled and optimized customer service resolutions for Google and Nest WiFi, Google Home Displays & Speakers, and Google Chromecast. Diagnosed root causes, escalated issues to Engineering, improved customer experience, built brand confidence, and enhanced team efficiency by identifying ETAs. Conducted Training Needs Analysis (TNA) to identify performance issues and developed training modules and knowledge bases (KB) to improve employee performance. Ensured training compliance and collaborated with the Global Training Manager at Google CA headquarters.
Assisted the Founders in streamlining operation processes, enhancing user and customer experiences, supporting operations and regulatory compliance Handled clerical processes for entity registration in any state or territory for business expansion, as well as conducted research and prepared grant applications Managed the Founders' inboxes & calendars, travel arrangements, website maintenance, lead medical doctors/interns applying for research grants. Managed the full sales cycle using Pipedrive, including automation setup, third-party app integration, prospecting, mass data importing, initial outreach, and guiding prospects through various stages of the pipeline to successfully close deals.
Planned and executed the implementation and onboarding transition of various FinTech, FinServ, Cyber Security, and Blockchain clients, including Bank Novo, Kroll Cyber Security, Wisdom Tree, Tern Tech Payments, and Credit Ninja. Effectively communicated obstacles to both internal and external stakeholders, fostering strong partnerships with clients and collaborating teams. Led discovery sessions and finalized process and procedure documentation acquired from legal and sales teams, while collaborating with senior leaders to identify transition risks and promptly address or mitigate implementation concerns. Technical Manager/Trainer