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Carl Jasper Rodriguez

Carl Jasper Rodriguez

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Skills: Customer Service Representative

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Experience: I have over 2 years of experience as a customer service representative for an Australian-based travel/financial account. Additionally, I worked for 6 months as a customer service representative in an American-based hotel booking account, and another 6 months as a sales representative for an American-based telecommunications account.

I have 30 months of experience as a customer service representative, during which I developed strong communication and customer service skills. I am a team player, able to work efficiently under pressure while maintaining a positive and professional demeanor. I studied for 3 years in the BS Tourism Management program, which enhanced my organizational and multitasking abilities. I am confident that my experience and skills will allow me to excel as a virtual assistant.
Philippines $10/hr Full Time

Work History

Customer Service Representative
Telus
11/24/2021 - 05/11/2024

My role involves amending cardholders’ details, ensuring their information is accurate and up to date. I also assist by reading and explaining transactions, helping clients understand their account activity. Additionally, I provide support with reloads and handle the replacement of lost, stolen, or expired cards, ensuring smooth and secure transactions for customers.