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Cydie Penalosa

Cydie Penalosa

Skills Icon

Skills: E-mail handling and Email inbox optimization Calendar & Meeting Scheduling ResearchData Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: DriveDocsSheetsFormsMailCalendarSlides MS Office (WordExcelPowerPointOutlook) Other administrative support.

Experience Icon

Experience: I have been a customer service representative from 2015 until 2019. Promoted as an operations manager from 2019 to 2024

Hi, I'm Cydie. I've worked in customer service and team management for almost 10 years. During that time, I’ve learned a lot about handling projects, setting up appointments, managing social media, and creating processes to make work easier. I’m a detail-oriented and adaptable person, and I really care about clear communication and teamwork. I’ve used tools like Microsoft Office, Google Suite, and Canva a lot in my work. Lately, I’ve been exploring freelancing and virtual assistant roles, and I’m excited to grow in these areas while using my skills to help others succeed. When I’m not working, I love learning new things and finding ways to improve how I balance work and life.
$/hr

Work History

Customer Service Representative
SPI GLOBAL
08/04/2015 - 02/27/2016

Taking outbound and inbound calls

Customer Service Representative
VOICELESS TECHNOLOGIES
03/15/2016 - 09/13/2016

Operations Manager
FAIR TRADE OUTSOURCING
09/24/2016 - 05/07/2024