As a Medical Billing Support, I delivered excellent customer service to over 200 patients and healthcare providers monthly, resolving billing inquiries with a satisfaction rate of 91-95%. I developed a new tracking system for billing inquiries, managing around 150 cases monthly with a 98% issue resolution rate within 24 hours. Generated and reviewed 200+ patient statements monthly with 99% accuracy and reduced payment delays by 30% through resolving discrepancies for 50 cases monthly. Additionally, as part of my task, I explained insurance benefits and coverage to over 100 patients weekly and collaborated with healthcare providers to improve billing process efficiency by 20%.

As an Assistant Project Management Officer, I acted as a liaison between over 15 vendors and 10 project managers, facilitating project alignment and communication. I processed and tracked 60 service requests and 30 incident reports monthly, achieving a 95% resolution rate within target timeframes. It is part of my job to managed over 200 tasks monthly in Jira and Confluence, maintaining a 98% adherence to deadlines. As the primary POC for onboarding, successfully integrated 30+ new team members quarterly. Lastly, I coordinated and scheduled 20 meetings monthly between vendors and project managers, ensuring smooth project progress.