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Dan Angelo Wanan

Dan Angelo Wanan

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Skills: Virtual Assistant

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Experience: May 2015 - October 2015 We conduct field visitation for ongoing Residential and Commercial construction projects. Checking the actual designs to ensure that it was properly done by construction team. Designing Floorplans using AutoCAD. Meeting with the Architect’s client and doing some Architectural related errands. MEG Designsl Davao City, Philippines (Apprentice) November 2017 - January 2019 Assisting High Frequency Callers and resolving complex billing issues. IBEX Global l Davao City, Philippines ( Customer Service Rep) Experience Education Skills Summary Software Expertise 2013 - 2015 Bachelor of Science in Architecture University of Mindanao Appointment Setting Email/Chat Lead Generation 90 % 100% Bitrix Hubspot 85% 90% Microsoft 365 Google Workspace ALTRIA Customer Care l Davao City, Philippines (Team Manager) February 2019 - March 2020 I was a blended Team Manager and handled Student Loans, Medicare, and Market Health Accounts for UK, Australia, Canada, and United States campaigns. I do administrative tasks and Quality assurance aside from managing a team. Sutherland Global Services l Davao City, Philippines (CSR) March 2020- December 2022 Explaining customer’s bill and selling wireless service as a lead offer for ATNT was offered to go back to work with them last August of 2022. For Amazon we do self service customer support service for orders and shipment inquiries FGC+ l Davao City, Philippines (Medical Insurance CSR) April 2022- August 2022 I was a Professional biller for Physicians and we handle patients professional bill and explain to them where was the charge coming from. Most of the Doctors are coming from California. Virtual Assistance (Projects: ) Genius School Club (Online Education) January 2023-July 2023 I was an Individual Contractual Lead Manager for 6 months and assigned to do Appointment Setting for prospect parents who signed up online from United Kingdom clients who wants to try the free trial demo for their kids ages 5-16 years old, which includes Mental Arithmetics and Speed Reading. Legalmatch (Legal Service) October 2023- March 2024 As an Individual Contractual Lead Generation Specialist, we call Attorneys from the US to match a prospect client for them, and to see if they are the right fit to handle the case.

I am a dedicated professional with 8 years of experience in sales, customer service, and virtual assistance across various industries, including the United States, United Kingdom, Australia, and Canada. My experience includes managing a team, social media marketing, telecommunications, e-commerce, medical health insurance, and lead generation. I aim to collaborate with others and help aspiring virtual assistants become future leaders in our industry
$/hr

Work History

Billing and Sales Customer Service
VXI GLOBAL SOLUTIONS (ATNT TELCO)
11/22/2015 - 09/23/2017

Scope of work are purely billing, sales, basic technical customer service .

Billing and Sales Customer Service
IBEX Global
11/19/2017 - 01/19/2019

Assisting High Frequency Callers and resolving complex billing issues.

Team Manager
Altrria Call Center
01/12/2019 - 03/08/2024