Skills: Outbound Sales Agent
Experience: Sales & Administrative Assistant | Remsy Driving School 2024 – present Outbound Sales: Conducted sales outreach to potential customers, increasing enrollment by 20% through consistent follow-up and excellent service. Customer Relations: Managed client inquiries, scheduled driving lessons, and provided feedback, enhancing overall customer satisfaction. Market Research: Analyzed market trends to identify opportunities for growth and suggested strategies to improve customer acquisition.
• Manage the scheduling of driving lessons, tests, and instructor availability. • Coordinate with students and instructors to confirm bookings and reschedule as necessary. • Update the digital calendar and booking system in real-time. • Respond to inquiries from prospective and current students via email, phone, and chat. • Provide information on course offerings, pricing, and the enrollment process. • Send reminders for upcoming lessons, payment deadlines, and other relevant notification •
• Offer comprehensive research support to the Head of the Department and fellow Lecturers, facilitating the advancement of scholarly endeavours within the department. • Employ diverse methodologies to gather pertinent data via structured questionnaires, ensuring the collection of reliable and actionable information for research initiatives. • Conduct rigorous data analysis and interpretation, contributing substantively to the development and publication of high-quality research articles within the academic community. • Provide valuable assistance with administrative duties, demonstrating strong organisational acumen and dedication to the efficient operation of academic processes.