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Juana Farrah Manahan

Juana Farrah Manahan

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Skills: • General Virtual Assistant • Human Resource Associate • Talent Acquisition Assistant • Recruitment Assistant • Customer Service Representative • any available role (willing to learn and adapt)

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Experience: • customer service - voice, inbound • real estate • lead generation • sms management • cashiering • merchandising • store keyholder

I am a passionate virtual assistant who has a background as an outsourced VA in real estate doing outbound SMS management, drive-for-dollar, and generating leads from our potential clients. I'm also used to gathering data of certain companies from different services (IT, Marketing, Financial, Tech Support) to generate leads through social media platforms. I also have customer service experience from a US Company handling newspaper voice account—taking inbound calls from our potential and loyal customers, providing services they need such as paying for their subscription (finance), assisting their delivery requests and even complaints (service), as well as retaining them from withdrawing their subscription and offering compensations and options for their account's longevity (stop-save retention). I am currently acquiring skills as a Sales Associate trainee at a retail grocery store where my responsibilities are merchandising (product display), cashiering (POS proficiency), cash handling and witnessing reconciliation with my managers. I am taking bachelor's degree in Human Resource Management, and I am eager to share my skill, expand my wisdom and passion in human labor and employment through entering this professional field and contributing to my future successful employers and/or companies.
$/hr

Work History

Customer Service Representative
Foundever
07/11/2023 - 09/18/2023

- Taking inbound calls and providing customers' needs through service calls, finance calls, and retention calls. - Working with Learning Specialists, Coaches, and Operations Manager on planning for events, improvements, weekly reports, etc.

Part-time Sales Associate Trainee
Dali Everyday Grocery (Hard Discount Philippines, Inc.)
08/06/2024 - 01/01/1970

- Merchandising - Cashiering - Working closely with managers and witnessing cash reconciliation - Store keyholder - Keeping the store neat, clean, and comforting to customers.