Ferly Rose Ti-in

With a strong call center history, starting as a Sales Rep and progressing to Team Lead, Quality Analyst, and finally Training Trainer. Beginning as a Sales Representative, I honed my communication and interpersonal abilities, as well as the high customer service standards and performance required to accomplish or surpass sales goals. I was promoted to Team Lead, and one of my tasks involved overseeing an inbound team's productivity levels and training needs. My expertise as an Analyst has given me the ability to understand where processes may be expanded and where individuals should be developed, resulting in higher customer happiness, shorter manual processing times, and increased individual awareness. As a trainer, I could use my experience to assist both new hires and seasoned employees in doing their tasks efficiently using the skill set available to them. It has broadened my perspective on the complete customer journey and the various aspects of internal operations. I can provide the same organization, people skills, and multitasking abilities to customers while also streamlining processes to ensure seamless operations.