Answer inbound calls promptly and professionally, demonstrating empathy and understanding toward customers experiencing vehicle breakdowns or accidents. Coordinate dispatch requests for tow trucks and roadside assistance vehicles, ensuring timely and efficient service delivery. Collect accurate information from customers regarding location, vehicle details, and specific assistance needed, effectively conveying this to towing operators. Collaborate closely with the towing team, dispatchers, and other departments to streamline operations and improve customer satisfaction.

Provided excellent customer service through email, chat, and phone calls, achieving high satisfaction rates. Documented customer interactions and feedback for continuous service improvement. Scheduled appointments for the team, ensuring efficient time management.