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Hector Cloyd Galdo

Hector Cloyd Galdo

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Skills: Virtual Assistant

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Experience:

I'm Thor, a service professional with a knack for team management and project coordination. I've led teams at Awesome CX, creating an environment where everyone thrives and achieves top satisfaction scores. I'm all about efficiency and love incorporating the latest tech to make things run smoother. I'm a Salesforce wizard, known for my support and troubleshooting skills. My background includes handling customer interactions at Concentrix, ensuring every customer walks away happy. Beyond work, I'm a tech enthusiast with a love for gay pop culture—I'm a huge "RuPaul's Drag Race" fan! Science and politics also fascinate me, and I'm always up for a good discussion or a deep dive into the latest discoveries.
$/hr

Work History

Client Operations Specialist/ Team Lead
Awesome CX
12/19/2019 - 11/30/2024

Managing a diverse team of five while cultivating a transparent and supportive work atmosphere. Prioritizing efficiency and exploring technological advancements to optimize task completion. - Highest team satisfaction score for consecutive months. Highest-rated team lead for consecutive months. - Team with the lowest attrition rate. - GTM call: Assisting with project planning and coordination.