THIS IS WHERE I WORKED FOR THE US EMBASSY! Addis Ababa, Ethiopia Visa Appointment Management: Booked and rescheduled visa appointments, adhering strictly to U.S. visa regulations and ensuring accuracy. Inquiry Resolution: Provided clear instructions and resolved appointment-related issues, maintaining professionalism in a high-stakes environment. Data Protection: Handled sensitive customer information with strict confidentiality and maintained accurate records. (I wrote it in all caps that this is where i worked for the us embassy. Incase you missed it :)

Toronto, Canada (This was a gig I got from Upwork) Appointment Management: Scheduled and managed appointments for instructors, classes, and special events, ensuring smooth daily operations. Customer Inquiry Resolution: Acted as a point of contact for customer inquiries, addressing complaints, and resolving issues to promote retention. Event Logistics Coordination: Organized logistics for salsa workshops, social events, and special performances, maintaining a high level of service. Google Review Assessment: Monitored and assessed Google reviews, providing feedback to improve the organization’s online presence and customer satisfaction.