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ziran hangor

ziran hangor

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Skills: CSR/VIRTUAL ASSISTANT

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Experience: Professional Experience: I worked for Capital One and Xfinity as a customer service representative (CSR) for over two years. I was mostly responsible for problem-solving, sales, and helping clients with basic troubleshooting at Xfinity. I handled incoming and outbound phone handling at Capital One, where I was responsible for payment collection and customer service resolution. In addition, I manage many clients, create reports according to my performance metrics and quotas, and do a variety of administrative duties every day. In my prior positions, I utilized a variety of tools, but I'm not sure if we used the same tools or systems. I can, however, adjust quickly and pick up new skills and methods. While I am open to full-time employment, I am also willing to take part-time work if necessary.

Hi there, my name is Ziran, and I'm a recent computer engineering graduate with over two years of experience as a customer support representative. My background in technology and customer service has equipped me with a strong foundation in problem-solving strategies and good communication skills.
$/hr

Work History

CSR/TSR
TRANSCOM ILOILO
11/22/2022 - 02/23/2024

I worked for Capital One and Xfinity as a customer service representative (CSR) for over two years. I was mostly responsible for problem-solving, sales, and helping clients with basic troubleshooting at Xfinity. I handled incoming and outbound phone handling at Capital One, where I was responsible for payment collection and customer service resolution. In addition, I manage many clients, create reports according to my performance metrics and quotas, and do a variety of administrative duties every day. In my prior positions, I utilized a variety of tools, but I'm not sure if we used the same tools or systems. I can, however, adjust quickly and pick up new skills and methods. While I am open to full-time employment, I am also willing to take part-time work if necessary.