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Ivy Joveth Galleno

Ivy Joveth Galleno

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Skills: Virtual Assistant/ Customer Service Representative/ Administrative Assistant

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Experience: Medical Virtual Assistant Account Resolution Specialist Customer Service Representative Front Desk Clerk/ Encoder

Hi! My name is Ivy from the Philippines. I have an experience working as a Clerk, Encoder, Admin Assistant, Receptionist, Document Controller, Customer Service Specialist, Collector and as a Medical Virtual Assistant all honed and established for the past 7 years of my career. I believe above all, I excel as a Customer Service since this is what i've been doing most in my career journey. Providing quality customer service, people engagement and building strong professional relationship are my career objectives that can contribute to the long term benefit for the company, the client and to my self as an individual. I'm always excited to get out of the box and challenge myself to see if I can still have something to offer.
$/hr

Work History

Medical Virtual Assistant – Referral Specialist
MARINA OB-GYN CLINIC
05/28/2024 - 10/11/2024

- Process referrals for patient that needs another level of care. - Communicating with healthcare institution that will accept the patient’s referral and health insurance. - Calling the patient for their referral once successfully processed. (From processing intakes, faxing the referral until it’s received by the Referred Physician/ Facility.) - Provide assistance for customer that has queries with the clinic’s information, process, or in-office visits.

Associate Account Resolution Representative
WELLS FARGO EGS LLC – McKinley
05/10/2022 - 03/30/2024

- Do inbound and outbound calls for personal credit card payments/payment collections. - Provide payment plan or settlement with account holders who can’t make payments. - Provide assistance for customer that has queries on their credit cards. - Escalate concerns that needs an urgent assistance on their credit cards.

Customer Service Representative
IBEX GLOBAL SOLUTIONS (PHILIPPINES) INC.
04/28/2024 - 05/06/2024