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Mirjana Dominique Pineda

Mirjana Dominique Pineda

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Skills: Virtual Assistant

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Experience: Customer Service Representative | TaskUs September 2021 - July 2022 Content Moderator July 2022 - Present

Hi! My name is Mirjana Dominique, but most people call me Jana. I have a background in customer service and content moderation, with nearly three years of experience. I'm highly organized and love using tools like Notion, where I enjoy tinkering and using it as my personal planner. I’m also detail-oriented and adaptable, learning new processes quickly. I enjoy creative projects, especially with content editing and tools like Canva. I’m currently seeking new opportunities to further grow my skills and apply my experience in fresh, dynamic environments!
$/hr

Work History

Customer Service Representative
TaskUs
09/30/2021 - 07/04/2022

As a Customer Service Representative for a ride-hailing campaign, I primarily supported drivers in the US and Canada. My responsibilities included assisting drivers with account issues, resolving payment and promotion concerns, and providing guidance on their trips.

Content Moderator
TaskUs
07/15/2024 - 10/24/2024

As a Content Moderator for a social media campaign, I provided research and support for an AI model, answering prompts and questions from the perspective of the AI. It also involved selecting and editing video content based on client requirements, ensuring that the content aligned with the client’s guidelines.