Answers inquiries and provides information to customers Invoicing (issuance of invoice) Addresses customers' complaints or concerns Identifies customer needs and helps customers use specific features Order tracking, order cancellation, and refunding Responding to "marketplace" inquiries (eBay, TradeMe, Catch)

Responds to customer queries in a timely and accurate way, via email or live chat Identifying customer needs and helping customers use specific features Sharing feature requests and effective workarounds with the team members Informing customers about new features and functionalities