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Joey Dionisio

Joey Dionisio

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Skills: Virtual Assistant (Full Admin or Executive Assistantor Back Office or Operations)

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Experience: Project Management and Implementation (software), Customer Service, Team Leadership/Management, Technical Support, Credit Repair Operations.

I’m an experienced Virtual Assistant with a strong background in administration, project management, and customer service. Over the past several years, I've honed my skills in various industries, including software, finance, and healthcare, ensuring that I deliver high-quality work, support and exceptional service. I managed client databases, oversaw credit restoration efforts, and delivered exceptional customer service in my most recent position as a freelance virtual assistant. In addition, I organized client databases, and ensured that all client information was accurate and secure. I also had the opportunity to craft engaging social media content, demonstrating my adaptability and creativity.
$/hr

Work History

Virtual Executive Assistant (Head of Fulfillment/Operations)
Predictable VA Loan & Wisdom Consulting LLC ( DePaul Foxworth)
10/11/2020 - 06/08/2024

As a Freelance Virtual Assistant, I have gained extensive experience in managing client relationships, overseeing operational efficiency, and providing high-level administrative support. My roles at DePaul Foxworth’s Wisdom Consulting LLC and Predictable VA Loan have equipped me with a robust skill set that encompasses client management, data organization, team leadership, and technical problem-solving.

Software Implementation Consultant/ Project Manager
Oracle + Netsuite and Achieve Without Borders
07/06/2015 - 07/20/2019

Skilled Software Implementation Project Manager with extensive experience in leading ERP implementations and analyze business processes to align with Netsuite software solution. Key Responsibilities includes: **Lead project kickoff meetings and define project scope with clients. **Conduct business process analyses to identify gaps and recommend solutions. **Develop Business Requirement Documents (BRDs) and manage implementation timelines. **Configure and customize ERP modules (e.g., Procure to Pay, CRM, HRM). **Coordinate system integrations and conduct end-user training. **Provide ongoing support and serve as the primary contact for user inquiries.

Project Implementation Manager
SAP + Concur
11/22/2012 - 06/30/2015