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Joie Lee Mui

Joie Lee Mui

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Skills: Executive Assistant

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Experience: Customer Care Representative ● Assist customers in doing basic troubleshooting with their phones ● Respond to customers’ inquiries and complaints ● Explain the bill Customer Care Representative ● Help customers/dealers in activating postpaid lines ● Assist in changing phone numbers ● Resolve issues in transferring phone numbers Quality Specialist ● Monitor representatives’ calls weekly ● Submit daily reports ● Participate in calibration sessions with clients ● Relay product updates to the teams Health Advocate ● Assist members in checking their health insurance policies ● Resolve members’ inquiries and complaints ● Explain members’ bills or claims Real Estate Agent ● Call people on the list to ask if the person wants to sell their property ● Send a list of people who want to sell their property including necessary details. ● Organize all documents and check if details are correct and fully signed by buyer and seller ● Reach out to the Title Company to work on the title of the property ● Let buyers and sellers answer a survey once the deal is closed Social Media Expert ● Answers inquiries on the Facebook page, Instagram account, Twitter, and LinkedIn. ● Respond to all the messages and comments on social media ● Schedules posts on all social media using Buffer. ● Edit photos using Canva before posting on social media. ● List the events in free listings. ● Edit short videos to be uploaded on social media. Executive Assistant ● Manage calendar and coordinate meetings using Oncehub and Zoom. ● Create social media graphics using Canva. ● Manage email marketing campaigns through ActiveCampaign and Kajabi. ● Website management using WordPress and Kajabi. ● Implement SMS marketing strategies using SimpleTexting, enhancing customer communication. ● Edit and produce video content for promotional use with Vimeo, Animoto, Adobe, and Descript. ● Provide high-level administrative support ensuring efficient workflow and timely task completion. ● Respond to emails, messages on FB and IG, and comments on FB, IG, and YouTube. ● Manage deliverables through Airtable, Google Docs, Google Sheets, and Google Forms which helps improve team productivity. ● Set up and monitor Deadline Funnel campaigns to optimize lead conversion rates.

Highly organized and proactive Executive Assistant with over 4 years of experience and extensive experience in administrative support. Proficient in a variety of software tools, including Canva, ActiveCampaign, Kajabi, WordPress, SimpleTexting, Airtable, Deadline Funnel, Adobe, Animoto, Vimeo, and Descript. Expert in managing schedules, coordinating communications, and executing marketing campaigns to drive business growth.
$/hr

Work History

Executive Assistant
Making Art Making Money
08/07/2020 - 10/12/2024

● Manages calendar and coordinates meetings using Oncehub and Zoom. ● Creates social media graphics using Canva. ● Manages email marketing campaigns through ActiveCampaign and Kajabi. ● Manages websites using WordPress and Kajabi. ● Implements SMS marketing strategies using SimpleTexting, enhancing customer communication. ● Edits and produces video content for promotional use with Vimeo, Animoto, Adobe, and Descript. ● Provides high-level administrative support ensuring efficient workflow and timely task completion. ● Respond to emails, messages on FB and IG, and comments on FB, IG, and YouTube. ● Manages deliverables through Airtable, Google Docs, Google Sheets, and Google Forms which helps improve team productivity. ● Set up and monitor Deadline Funnel campaigns to optimize lead conversion rates.

Social Media Expert
TrackParty
02/12/2024 - 06/16/2024

● Answers inquiries on the Facebook page, Instagram account, Twitter, and LinkedIn. ● Responds to all the messages and comments on social media ● Schedules posts on all social media using Buffer. ● Edit photos using Canva before posting on social media. ● Lists the events in free listings. ● Edit short videos to be uploaded on social media.

VA for Real Estate Company
JMC Property Group
01/15/2024 - 10/15/2020