Skills: Executive Assistant
Experience: Customer Care Representative ● Assist customers in doing basic troubleshooting with their phones ● Respond to customers’ inquiries and complaints ● Explain the bill Customer Care Representative ● Help customers/dealers in activating postpaid lines ● Assist in changing phone numbers ● Resolve issues in transferring phone numbers Quality Specialist ● Monitor representatives’ calls weekly ● Submit daily reports ● Participate in calibration sessions with clients ● Relay product updates to the teams Health Advocate ● Assist members in checking their health insurance policies ● Resolve members’ inquiries and complaints ● Explain members’ bills or claims Real Estate Agent ● Call people on the list to ask if the person wants to sell their property ● Send a list of people who want to sell their property including necessary details. ● Organize all documents and check if details are correct and fully signed by buyer and seller ● Reach out to the Title Company to work on the title of the property ● Let buyers and sellers answer a survey once the deal is closed Social Media Expert ● Answers inquiries on the Facebook page, Instagram account, Twitter, and LinkedIn. ● Respond to all the messages and comments on social media ● Schedules posts on all social media using Buffer. ● Edit photos using Canva before posting on social media. ● List the events in free listings. ● Edit short videos to be uploaded on social media. Executive Assistant ● Manage calendar and coordinate meetings using Oncehub and Zoom. ● Create social media graphics using Canva. ● Manage email marketing campaigns through ActiveCampaign and Kajabi. ● Website management using WordPress and Kajabi. ● Implement SMS marketing strategies using SimpleTexting, enhancing customer communication. ● Edit and produce video content for promotional use with Vimeo, Animoto, Adobe, and Descript. ● Provide high-level administrative support ensuring efficient workflow and timely task completion. ● Respond to emails, messages on FB and IG, and comments on FB, IG, and YouTube. ● Manage deliverables through Airtable, Google Docs, Google Sheets, and Google Forms which helps improve team productivity. ● Set up and monitor Deadline Funnel campaigns to optimize lead conversion rates.
● Manages calendar and coordinates meetings using Oncehub and Zoom. ● Creates social media graphics using Canva. ● Manages email marketing campaigns through ActiveCampaign and Kajabi. ● Manages websites using WordPress and Kajabi. ● Implements SMS marketing strategies using SimpleTexting, enhancing customer communication. ● Edits and produces video content for promotional use with Vimeo, Animoto, Adobe, and Descript. ● Provides high-level administrative support ensuring efficient workflow and timely task completion. ● Respond to emails, messages on FB and IG, and comments on FB, IG, and YouTube. ● Manages deliverables through Airtable, Google Docs, Google Sheets, and Google Forms which helps improve team productivity. ● Set up and monitor Deadline Funnel campaigns to optimize lead conversion rates.
● Answers inquiries on the Facebook page, Instagram account, Twitter, and LinkedIn. ● Responds to all the messages and comments on social media ● Schedules posts on all social media using Buffer. ● Edit photos using Canva before posting on social media. ● Lists the events in free listings. ● Edit short videos to be uploaded on social media.