Receiving calls, listening to customers' concerns and handling complaints Providing detailed explanations of services or products Reviewing customer's accounts and transactions while resolving issues Communicating with customers through phone or chat Receiving orders, calculating charges, and processing payments Monitoring customer satisfaction level Processes encoding of customer's order Scheduling appointments for technicians

Answering questions about a company's telco products and services. Processing orders and transactions. Resolving issues and troubleshooting technical problems. Delivering information about a company's offerings. Providing proactive customer outreach. Handling customer complaints. Collecting and analyzing customer feedback. Process payment and billing.