Key responsibilities: >Provide courteous, prompt, and effective customer support via phone. >Respond to customer inquiries regarding product service, including but not limited to benefits, eligibility, and claims issues. >Resolve customer complaints and concerns promptly and professionally, achieving a resolution rate of 95-100% within established timeframes. >Maintain a high level of customer satisfaction, consistently exceeding performance targets, and receiving positive feedback from customers.

Key responsibilities: >Oversee and manage end-to-end supply chain operations, including procurement, inventory management, and distribution. >Led the team of supply chain professionals, providing guidance, training, and performance feedback. >Collaborated with cross-functional teams to forecast demand, plan production schedules, and ensure timely delivery of products to customers. >Ensured compliance with regulatory requirements and company policies related to supply chain management.