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Julius Aguayon

Julius Aguayon

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Skills: Virtual Assistant

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Experience: September 2022 - May 2024 SME/Acting Team Lead - Full Potential Solutions Assume leadership responsibilities in the absence of the Team Lead, including overseeing day-to-day operations, resolving issues, and making decisions to maintain workflow continuity. Provide guidance, coaching, and support to team members to enhance their skills, performance, and professional development. February 2021 - September 2022 Team Support Specialist/Team Lead Trainee - Concentrix Philippines Assists and facilitates various aspects of team operations, including coordination, communication, and administrative tasks, to optimize team efficiency and productivity. March 2019 - April 2020 Customer Service Representative - Alorica Teleservices Inc. Provides exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive experience through effective communication and problem solving skills. March 2017 - February 2019 Subject Matter Expert VXI Global Holdings B.V Responsible for possessing deep knowledge and expertise in a specific field or subject area, providing guidance, insights, and support to projects, teams, or organizations to ensure accuracy, efficiency, and quality in decision making and problem-solving processes. April 2016 - March 2017 Quality Assurance Office Techno Trade Resources Inc, Develop and enforce quality assurance policies to meet standards. Conduct audits, collaborate with teams, and analyze metrics for improvement

My name is Julius Aguayon, and I have a strong background in customer service and team leadership. I’m passionate about helping others and thrive in fast-paced environments where I can solve problems and enhance customer experiences. With experience in managing customer inquiries and resolving issues, I focus on building positive relationships and ensuring satisfaction. In my previous roles, I have taken on responsibilities that involved coaching team members and leading projects, which has further developed my skills in communication and collaboration. I am always eager to learn and grow professionally, and I look forward to contributing my skills to a dynamic team. Outside of work, I enjoy doing worm farming (Vermiculture), gardening and wood working, which helps me maintain a well-rounded perspective and balance in life.
$/hr

Work History

SME/Acting Team Lead
Full Potential Solution
09/01/2022 - 05/31/2024

Assume leadership responsibilities in the absence of the Team Lead, including overseeing day-to-day operations, resolving issues, and making decisions to maintain workflow continuity. Provide guidance, coaching, and support to team members to enhance their skills, performance, and professional development.

Team Support Specialist/Team Lead Trainee
Concentrix Philippines
02/02/2021 - 09/01/2022

Assists and facilitates various aspects of team operations, including coordination, communication, and administrative tasks, to optimize team efficiency and productivity.

Customer Service Representative
Alorica Teleservices Inc.
03/12/2019 - 04/30/2020