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Kent Baykin

Kent Baykin

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Skills: Virtual Assistant

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Experience: My background includes 2 years in BPO as a customer service and sales representative and 3 years as a virtual assistant working for US-based clients in the logistics niche.

Im Kent, a dedicated professional with over 5 years of experience. My background includes 2 years in BPO as a customer service and sales representative and 3 years as a virtual assistant working for US-based clients in the logistics niche. These experiences have helped me hone my skills in communication, problem-solving, and time management. I take pride in my strong work ethic, always striving to exceed client expectations and deliver high-quality results. I believe in being proactive, reliable, and adaptable, which allows me to handle challenges effectively while maintaining a positive attitude. My goal is to contribute meaningfully to any team I join and help achieve shared objectives.
$/hr

Work History

Logistics Specialist
Valoroo LLC
04/27/2023 - 07/27/2024

Managed inbox organization and prioritized urgent emails, maintaining clear communication and efficient workflow. Handled data entry for over 200 customer orders monthly with 100% accuracy, streamlining operations and improving customer satisfaction. Collaborated with team members to identify and implement process improvements, leading to greater operational efficiency and cost savings.

Logistics and Sales Coordinator
My Freight Staff
07/13/2021 - 03/21/2023

Trained six team members on company SOPs, enhancing team productivity and consistency in service quality. Provided exceptional customer service, addressing client concerns, and ensuring satisfaction with shipments and delivery timelines. Contributed $25,000 in monthly sales by converting inbound leads, contributing to the company’s 120% revenue growth and recognition as a top 5 business.

TTEC Holdings, Inc.
Teletech
05/02/2019 - 07/03/2021