Skills: Virtual Assistant
Experience: My background includes 2 years in BPO as a customer service and sales representative and 3 years as a virtual assistant working for US-based clients in the logistics niche.
Managed inbox organization and prioritized urgent emails, maintaining clear communication and efficient workflow. Handled data entry for over 200 customer orders monthly with 100% accuracy, streamlining operations and improving customer satisfaction. Collaborated with team members to identify and implement process improvements, leading to greater operational efficiency and cost savings.
Trained six team members on company SOPs, enhancing team productivity and consistency in service quality. Provided exceptional customer service, addressing client concerns, and ensuring satisfaction with shipments and delivery timelines. Contributed $25,000 in monthly sales by converting inbound leads, contributing to the company’s 120% revenue growth and recognition as a top 5 business.