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Lady Lee Guerzo

Lady Lee Guerzo

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Skills: Virtual Assistant

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Experience: No VA experience but I am willing to learn, grow, and explore new horizons.

I have been working in the BPO industry for around 10 years now. I started from being an agent, became a subject matter expert until I became a Team Leader. I have already handled different accounts which allowed me to enhance my skills. I was once a technical support, a customer service specialist, a sales representative, a subject matter expert, and now a Team Leader. I know how to use different CRMs, I can manage emails and messages well, I can also do basics in excel, use powerpoint presentations, work on administrative tasks, work under pressure, and multitask without compromising the quality of the output.
$/hr

Work History

Outbound Sales Representative
Acquire Asia Pacific
01/19/2017 - 07/29/2020

Responsible in performing Oubound calls to pitch the products and services available Cold calling and warm calling

Team Lead
TDCX Philippines
09/14/2020 - 09/14/2024

Responsible in managing and driving the team's performance Do coaching and feedback sessions Doing administrative tasks like creating PPT presentations, updating data in the cluster's excel files/database, Attending client meetings as the Cluster's POC

Team Lead
Cognizant Technology Solutions Ph
11/14/2023 - 10/24/2024