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In Review
Lloyd Garin

Lloyd Garin

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Skills: Virtual Assistant

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Experience: MASA, INC.| JAN 2016 - FEB 2018 ACCOUNT HANDLER/HUMAN RESOURCES TRAINER Conduct on-boarding training for new hires to help them understand company policies, culture, and job expectations. Identify skill gaps and training needs within the organization through assessments, surveys, and performance evaluations. Develop and deliver training programs for current and potential leaders within the organization. MEIZU, PH | MAR 2018 - August 2018 SALES TRAINER Design and develop comprehensive training programs tailored to the specific needs of the sales team. Teach effective sales techniques, strategies, and best practices to improve sales performance. Provide in-depth training on the company’s products or services to ensure the sales team can effectively communicate their value to customers. ALORICA | OCT 2018 - SEPT 2019 CUSTOMER SUPPORT SPECIALIST Managed and handled calls regarding Amazon Accounts, Packages and Refunds. Processed disputes and Data Entry. Received commendation for providing Excellent Customer Service. Genpact, LLC | August 2020 - OCT 2024 CSR/CALL NOTES AUDITOR Audit call-in notes of agents to ensure policy compliance and effective customer service. Answer calls and emails regarding Medical Records and Patient Request/s. Data Entry.

Dedicated professional with diverse experience in training, sales, and customer support. At MASA, Inc., I developed onboarding programs and identified training needs, enhancing employee integration and leadership skills. As a Sales Trainer at Meizu, I created tailored training modules that improved sales techniques and product knowledge. My role at Alorica involved managing customer inquiries for Amazon, where I was recognized for outstanding service. Most recently, at Genpact, I audited call notes for compliance and handled customer requests related to medical records, demonstrating a commitment to quality and customer satisfaction.
$0/hr Full Time

Work History

CSR/CALL NOTES AUDITOR
Genpact, LLC
08/17/2020 - 10/04/2024

Audit call-in notes of agents to ensure policy compliance and effective customer service. Answer calls and emails regarding Medical Records and Patient Request/s. Data Entry.

CUSTOMER SUPPORT SPECIALIST
Alorica
10/01/2018 - 09/27/2019

Managed and handled calls regarding Amazon Accounts, Packages and Refunds. Processed disputes and Data Entry. Received commendation for providing Excellent Customer Service.

Sales Trainer
Meizu, PH
03/05/2018 - 08/31/2018