Maintained effective records and administrations. Organized meetings and appointments while managing daily, weekly, and monthly reports. Developed and maintained a filing system for efficient workflow. Controlled sales report Ordering and tracking office inventory and expenses. Answered phone calls, assisted with customer complaints and inquiries. Prepared and disseminated correspondence, memos, and forms.

Negotiating salaries, contracts, working conditions, and redundancy packages with staff. Making sure that staff get paid correctly and on time. Maintaining employee records and paperwork. Managing pensions and benefits administration. Looking after the health, safety, and welfare of all employees. Organizing staff training. Following up on client email communication. Working on agents shift scheduling. Monitoring staff performance and attendance. Working with line managers and other employees on employment law and the employer's employment policies and procedures. Advising on disciplinary and employee performance problems. Perform duties such as job descriptions, job posting, promotion, and hiring analytics. Assist in performance management and employee evaluation.