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Marc Francis Alcontin

Marc Francis Alcontin

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Skills: Customer service and anything that goes after that.

Experience Icon

Experience: Tech support/customer account exec/billing/collections/events management/

I am 35 years old, with 8 years of BPO experience, I started working in this industry as a tech support for a cable company based in the US, I started as a basic tech support specialist until I was uptrained up to the last service we offer which was mobile services, after 5 years I decided to resign health becomes an issue. after a year or two I was able to regain my health and decided to start with another journey this time for telecom company.
$/hr

Work History

Event Manager
Voyager educational and event services
11/11/2011 - 02/28/2015

I manage a team who delivers scientific activities and events to the schools we visit. I also make necessary updates and adjustments based on the need of the event. In dept lecturer for the activity.

Tech Support Specialist
Teleperformance
06/09/2015 - 01/22/2019

I provide technical support over the phone to people who wants to install their own cable boxes at home.

Customer account executive
Concentrix
11/23/2021 - 10/26/2022