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Munyaradzi Chitsuwa

Munyaradzi Chitsuwa

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Skills: Administrative Assistant

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Experience:

I am well versed in cold calling, client facing roles and technical support. Highly experienced in customer services, relations and Support. Able to multitask while paying attention to detail even during high call volumes. Results-driven call center agent with a proven track record of customer satisfaction. Excellent communicator and problem-solver well- suited for a call center agent role. Friendly, empathetic, and skilled at de-escalating high-stress situations. I am well versed in various CRM softwares and sales softwares such as Dialfire, Zendesk, Ringover and FiveCRM
$/hr

Work History

Senior Customer Service Representative
Teamsville Global
09/11/2020 - 06/14/2024

Training and coaching of New Hires. • Setting and tracking targets and performance of New Hires. • Monitoring and Evaluating work ethics of team Members. • Experience on CRM tools • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service • Ability to multi-task, co-ordinate and logically process information • Experience in Microsoft office • Team player with minimum Supervision