Back
Unknown
Melona Birhane

Melona Birhane

Skills Icon

Skills: Virtual assistant customer service sales and marketing

Experience Icon

Experience: virtual assistant customer service sales and marketing

I'm result-oriented marketing specialist who loves coming up with fresh ideas. I'm great at digital marketing, analyzing data, and working with teams. I'm also skilled in providing virtual assistance and top-notch customer service to help drive your brand's success.
$/hr

Work History

sales and marketing manager
DSTG factory product distribution
07/02/2021 - 10/25/2024

* Negotiated contracts with key vendors and suppliers, resulting in a 30% cost reduction * Developed and executed successful promotions and product launches, resulting in a 25% increase in sales * Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction * Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction * Respond to customers inquires via email, chat, and social media, providing helpful and accurate information

customer service agent
Little car
07/09/2021 - 03/16/2022

* Developed a customer satisfaction survey that successfully gathered feedback and improved customer service standards * Handled on average 85 customer calls per day and resolved customer queries with an 86 % satisfaction rate * Established a rapport with customers and provided exceptional service that resulted in a 95% increase in customer loyalty * Analyzed customer feedback and identified areas for improvement