At Concentrix (formerly Convergys), I worked for a year and a half on the Time Warner Cable (now Spectrum) account, providing technical support and billing assistance. My responsibilities included: Technical Support: Assisting customers with internet connectivity issues, troubleshooting network problems, and resolving technical difficulties with their cable and phone services. I provided step-by-step guidance to help customers restore their services, ensuring a high level of customer satisfaction. Billing Support: Addressing customer inquiries regarding their bills, explaining charges, processing payments, and resolving billing disputes. I ensured accuracy in billing information and worked closely with customers to clarify any issues they had with their accounts. Customer Service: I communicated with customers through phone, chat, and email, providing efficient, friendly, and helpful service. I handled escalations and ensured that complex issues were resolved quickly. This role allowed me to sharpen my problem-solving skills, build a strong foundation in customer service, and handle high-pressure situations with professionalism.

At Opsify Philippines, I worked for a year as a contractual e-commerce agent, where I supported customers through multiple channels, including chat, email, and phone. My responsibilities included: Customer Support: Assisting with product inquiries, tracking orders, processing returns, and resolving payment issues. I ensured that customers had a seamless online shopping experience from start to finish. Order Management: I handled order processing, shipping concerns, and troubleshooting delivery issues, maintaining clear communication with both customers and the internal team to resolve problems efficiently. Multitasking & Problem Solving: In this fast-paced environment, I managed multiple customer accounts simultaneously, ensuring all inquiries were handled promptly and professionally. This experience helped me enhance my communication skills and taught me how to deliver excellent service in the competitive e-commerce industry.