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Ma Melissa Linga

Ma Melissa Linga

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Skills: Executive / Virtual Assistant

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Experience: Licensed Tourist Guide. English as a Second Language Tutor / IELTS Instructor Online Customer Service Representative Executive Virtual Assistant

Hi. I am an experienced Executive Virtual Assistant with two years in the insurance industry. I’m also a licensed tourist guide in the Philippines, driven by my passion for travel. I love reading motivational topics, with Atomic Habits being a favorite, and I apply its principles to my growth. Music is a major passion of mine—I play piano, sing, and compose songs as a way to unwind. I’m also a dog lover with two rescued pups. I’m looking for a long-term commitment with a company where I can make a meaningful impact.
$/hr

Work History

Executive Virtual Assistant
Singh Insurance and Financial Services
11/09/2022 - 11/01/2024

Handle inbound and outbound calls. Engage in back-to-back email communications. Organize company and client’s files. Train other virtual assistants. Quote insurance policies using EZLynx Rating Engine & various Ins. companies. Attends various webinars in the Insurance Industry trends. Customer Retention - focused. Process automation: Automating routine tasks and workflows, such as sending follow-up emails, scheduling appointments. Analyzing customer data to gain insights into customer behavior, trends, and preferences, and generating reports.