Skills: Executive / Virtual Assistant
Experience: Licensed Tourist Guide. English as a Second Language Tutor / IELTS Instructor Online Customer Service Representative Executive Virtual Assistant
Handle inbound and outbound calls. Engage in back-to-back email communications. Organize company and client’s files. Train other virtual assistants. Quote insurance policies using EZLynx Rating Engine & various Ins. companies. Attends various webinars in the Insurance Industry trends. Customer Retention - focused. Process automation: Automating routine tasks and workflows, such as sending follow-up emails, scheduling appointments. Analyzing customer data to gain insights into customer behavior, trends, and preferences, and generating reports.