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Michael Ordoyo

Michael Ordoyo

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Skills: Executive Virtual Assistant or Real Estate Virtual Assistant

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Experience: 1.) PART-TIME VIRTUAL ASSISTANT Axen Mortgage | Jan 2023 – Sept 2024 (1.75 yrs) >> As a Part-Time Virtual Assistant at Axen Mortgage, I was responsible for ordering loan wires by gathering and organizing essential documents. I accurately entered data into multiple warehouse bank portals to ensure smooth loan processing. My role required strong attention to detail and the ability to handle sensitive financial information efficiently. 2.) FULL-TIME VIRTUAL ASSISTANT Cogito Wealth | Oct 2023 – Jul 2024 (9 mos.) >> As a Full-Time Virtual Assistant at Cogito Wealth, I managed daily tasks such as handling emails, scheduling through calendar management, and overseeing social media and customer accounts. I utilized Kartra and Airtable to streamline workflows and maintain organized records. My role required effective communication and multitasking to support business operations efficiently. 3.) TECHNICAL SUPPORT Acquire BPO Philippines | Sept 2022 – Jun 2023 (9 mos.) >> As a Technical Support Agent at Acquire BPO Philippines, I provided exceptional customer service and technical support for Australian TV cable service customers, consistently earning top performing agent status for several months. My success was reflected in substantial positive customer feedback, showcasing my ability to resolve issues efficiently. The role demanded strong technical expertise, problem-solving abilities, and excellent communication to ensure customer satisfaction. 4.) PART-TIME VIRTUAL ASSISTANT Youth Anger Management | Jan 2022 – Jul 2022 (6 mos.) >> As a Part-Time Virtual Assistant at Youth Anger Management, I created engaging content, including eBooks and workbooks, through thorough research and designed layouts using Canva. I proactively expanded lesson coverage to encompass topics such as mental health awareness, financial literacy, and environmental protection, enhancing the educational offerings. My role involved both creative content development and a commitment to promoting a broader understanding of essential life skills. 5.) TECHNICAL SUPPORT Sutherland Global | Nov 2020 – Dec 2021 (1 yr) >> As a Technical Support Agent at Sutherland Global, I excelled in providing top-notch customer service while addressing inquiries and technical issues for Telco customers in the US. My performance earned me recognition as the top sales agent for several months, supported by numerous positive feedback from customer surveys. This role required strong communication skills and a proactive problem-solving approach to ensure customer satisfaction and loyalty. 6.) PROPERTY MANAGER First Oceanic Property Management | Dec 2016 – Mar 2018 (1.25 yrs) >> As a Property Manager at First Oceanic Property Management, I oversaw the operations of two office buildings, leading a team of about 50 employees to ensure efficient facility management. I collaborated closely with construction teams to maintain equipment functionality and ensured the timely delivery of contracts with third-party vendors. Additionally, I effectively addressed tenant concerns, fostering positive relationships and enhancing tenant satisfaction. 7.) TECHNICAL ASSISTANT Ayala Property Management Corporation | Jul 2015 – Oct 2016 (1.25 yrs) >> As a Technical Assistant at Ayala Property Management Corporation, I managed the construction of condominiums and oversaw the renovation of tenant spaces, ensuring projects were completed on time and within budget. I was responsible for maintaining the functionality of all equipment and facilities, proactively addressing any technical issues that arose. My role required strong problem-solving skills and effective communication to coordinate with various teams and ensure tenant satisfaction.

I am an experienced Virtual Assistant with two years of expertise in administrative support, customer service, and content creation. In my previous role managing loan wire transactions and essential mortgage documentation, I developed exceptional attention to detail. With a strong background as a top-performing technical support agent for four years, I bring reliable and empathetic customer service skills. Additionally, I have over four years of property management experience, where I successfully led teams and ensured smooth operations across multiple facilities, further enhancing my organizational abilities.
$/hr

Work History

PART-TIME VIRTUAL ASSISTANT
Axen Mortgage
01/10/2023 - 09/27/2024

As a Part-Time Virtual Assistant at Axen Mortgage, I was responsible for ordering loan wires by gathering and organizing essential documents. I accurately entered data into multiple warehouse bank portals to ensure smooth loan processing. My role required strong attention to detail and the ability to handle sensitive financial information efficiently.

FULL-TIME VIRTUAL ASSISTANT
Cogito Wealth
10/24/2023 - 07/31/2024

As a Full-Time Virtual Assistant at Cogito Wealth, I managed daily tasks such as handling emails, scheduling through calendar management, and overseeing social media and customer accounts. I utilized Kartra and Airtable to streamline workflows and maintain organized records. My role required effective communication and multitasking to support business operations efficiently.

TECHNICAL SUPPORT
Acquire BPO Philippines
09/06/2022 - 06/25/2024