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Naomi Chikezie

Naomi Chikezie

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Skills: Virtual Assistant or Customer Service Agent

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Experience: Here are my previous job roles with responsibilities: 1. Administrative Assistant, Greenlight Solutions (Mar 2024 - Sep 2024) - Achieved 90% accessibility to contacts through proficient use of Hubspot and Google Workspace - Managed bi-monthly and Green Team-specific contact transfers from Flipcause to Hubspot - Provided exceptional customer service as the first point of contact - Maintained accurate and updated contact records - Implemented and optimized email handling processes 2. Administrative Support, TEDx University of Port Harcourt (Aug 2023 - Nov 2023) - Managed participant registrations and streamlined the registration process - Created and maintained a comprehensive database of registered participants - Monitored and tracked attendance - Supported promotional efforts through targeted social media outreach - Collected and analyzed attendee feedback 3. Content/Secretarial Team Lead, The Pplatform (May 2021 - Aug 2023) - Oversaw content creation and secretarial tasks - Led content creators and documentation personnel - Successfully launched and managed over 20 projects - Supervised content creation and improved content quality - Played a key role in recruiting and training team members 4. Chat Support and Beauty Consultant, Zaron Cosmetics (Aug 2020 - Dec 2023) - Provided chat support for customer inquiries and orders - Guided customers through product selections - Tracked orders to ensure timely delivery - Maintained excellent communication and fostered strong customer relationships - Contributed to customer satisfaction throughout the purchase process 5. Administrative Assistant, The Afro Street Festival (Jun 2022 - Dec 2022) - Provided administrative support to festival organizers - Coordinated vendor arrangements and secured the venue - Maintained accurate records of festival-related documents - Assisted in budget preparation and monitoring - Managed registration of over 2,000 attendees 6.Global Admissions Committee, Millennium Campus Network (Jun 2022 - Sep 2022) - Facilitated the application process for the Millennium Fellowship program - Managed administrative aspects of the application review process - Compiled and maintained records of application evaluations - Assisted in preparing reports and presentations - Collaborated effectively with Committee members 7. Member, Quality, Documentation and Translation Subcommittee, International Pharmaceutical Students Federation, AfRO (Oct 2020 - Aug 2021) - Established and maintained an organized electronic filing system - Monitored deadlines and milestones for subcommittee projects - Conducted research and compiled data - Assisted in developing administrative procedures - Orchestrated administrative support for subcommittee events

My name is Naomi Chikezie. I have over 4 years of experience in administration. I have served as a virtual assistant, administrative assistant, customer support agent and a Head of a Content/Secretarial Team. These positions were in the education, beauty and entertainment industries. I have passion for leveraging administrative expertise to support organisations reach optimum level of productivity. I am also passionate about giving value wherever I find myself and am ready to learn.
$/hr

Work History

Administrative Assistant
Greenlight Solutions
03/11/2024 - 09/21/2024

- Achieved 90% accessibility to contacts through proficient use of Hubspot and Google Workspace - Managed bi-monthly and Green Team-specific contact transfers from Flipcause to Hubspot - Provided exceptional customer service as the first point of contact - Maintained accurate and updated contact records - Implemented and optimized email handling processes I was charged with the responsibility of organising mail boxes, attending to enquiries, carrying out LinkedIn outreach and maintaining client database using Hubspot

Content/Secretarial Team Lead
The Pplatform
05/10/2021 - 08/18/2023

Oversaw content creation and secretarial tasks and led a team of content creators and documentation personnel to launch projects and see to the smooth operations of each mentorship program for pharmacy students in Nigeria.

Chat Support and Beauty Consultant
Zaron Cosmetics
08/10/2020 - 12/15/2023