Skills: Virtual Assistant or Customer Service Agent
Experience: Here are my previous job roles with responsibilities: 1. Administrative Assistant, Greenlight Solutions (Mar 2024 - Sep 2024) - Achieved 90% accessibility to contacts through proficient use of Hubspot and Google Workspace - Managed bi-monthly and Green Team-specific contact transfers from Flipcause to Hubspot - Provided exceptional customer service as the first point of contact - Maintained accurate and updated contact records - Implemented and optimized email handling processes 2. Administrative Support, TEDx University of Port Harcourt (Aug 2023 - Nov 2023) - Managed participant registrations and streamlined the registration process - Created and maintained a comprehensive database of registered participants - Monitored and tracked attendance - Supported promotional efforts through targeted social media outreach - Collected and analyzed attendee feedback 3. Content/Secretarial Team Lead, The Pplatform (May 2021 - Aug 2023) - Oversaw content creation and secretarial tasks - Led content creators and documentation personnel - Successfully launched and managed over 20 projects - Supervised content creation and improved content quality - Played a key role in recruiting and training team members 4. Chat Support and Beauty Consultant, Zaron Cosmetics (Aug 2020 - Dec 2023) - Provided chat support for customer inquiries and orders - Guided customers through product selections - Tracked orders to ensure timely delivery - Maintained excellent communication and fostered strong customer relationships - Contributed to customer satisfaction throughout the purchase process 5. Administrative Assistant, The Afro Street Festival (Jun 2022 - Dec 2022) - Provided administrative support to festival organizers - Coordinated vendor arrangements and secured the venue - Maintained accurate records of festival-related documents - Assisted in budget preparation and monitoring - Managed registration of over 2,000 attendees 6.Global Admissions Committee, Millennium Campus Network (Jun 2022 - Sep 2022) - Facilitated the application process for the Millennium Fellowship program - Managed administrative aspects of the application review process - Compiled and maintained records of application evaluations - Assisted in preparing reports and presentations - Collaborated effectively with Committee members 7. Member, Quality, Documentation and Translation Subcommittee, International Pharmaceutical Students Federation, AfRO (Oct 2020 - Aug 2021) - Established and maintained an organized electronic filing system - Monitored deadlines and milestones for subcommittee projects - Conducted research and compiled data - Assisted in developing administrative procedures - Orchestrated administrative support for subcommittee events
- Achieved 90% accessibility to contacts through proficient use of Hubspot and Google Workspace - Managed bi-monthly and Green Team-specific contact transfers from Flipcause to Hubspot - Provided exceptional customer service as the first point of contact - Maintained accurate and updated contact records - Implemented and optimized email handling processes I was charged with the responsibility of organising mail boxes, attending to enquiries, carrying out LinkedIn outreach and maintaining client database using Hubspot
Oversaw content creation and secretarial tasks and led a team of content creators and documentation personnel to launch projects and see to the smooth operations of each mentorship program for pharmacy students in Nigeria.