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Nahom Duguma

Nahom Duguma

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Skills: Virtual Assistant

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Experience: I have accumulated valuable experience in various administrative and customer service roles, which have strengthened my skills in organization, communication, and multitasking. As a Customer Service Officer and Junior Agent Banking Officer at NIB International Bank, I handled tasks like managing inquiries, solving customer issues, preparing and editing content, and overseeing email communication—all essential elements of a virtual assistant’s role. My responsibilities helped me develop the ability to prioritize tasks, meet deadlines, and efficiently manage workflows. During my time at ALX, I earned certification as a Virtual Assistant, where I gained practical skills in tools such as Google Workspace, scheduling, travel planning, and data entry. The course also enhanced my ability to create engaging presentations, manage projects, and provide excellent administrative support. This blend of experience and training has prepared me to take on various virtual assistant responsibilities with professionalism and attention to detail.

I am an Entry level Virtual Assistant with a background in handling diverse tasks such as email management, project planning, research, and customer service. Through my coursework at ALX, I’ve gained hands-on skills in Google Workspace tools, organizing schedules, preparing presentations, and creating content. I’m detail-oriented and excel in time management, which allows me to meet deadlines efficiently and maintain smooth operations for the teams I support. I’m highly adaptable and ready to take on various responsibilities, always aiming to contribute effectively to your business success.
$/hr

Work History

Customer Service
Nib International Bank
02/09/2022 - 12/07/2024

As a Customer Service Officer at NIB International Bank, I was responsible for managing a wide range of client interactions and inquiries, ensuring that each customer's needs were met efficiently. This experience allowed me to build critical skills in communication, organization, and problem-solving, all of which are directly transferable to a virtual assistant role. My daily responsibilities included resolving client issues, managing email correspondence, and multitasking across various platforms, which has strengthened my ability to prioritize tasks and maintain a structured workflow. In addition to handling diverse customer requests, I gained extensive experience in administrative duties, such as data entry, scheduling, and follow-ups, tasks that are integral to the virtual assistant position. My role also demanded close attention to detail, ensuring accurate and prompt responses to client inquiries, while maintaining high levels of confidentiality and professionalism—qualities that are key to succeeding as a virtual assistant.

Agent Banking officer
Nib International Bank
12/08/2024 - 10/24/2024

a Junior Agent Banking Officer at NIB International Bank, I developed a broad range of skills that directly align with the responsibilities of a virtual assistant, particularly in areas like customer support via online platforms, email management, content creation, and video editing. Customer Support via Online Platforms: My role involved providing support to customers through various online channels, handling inquiries, resolving issues, and offering solutions efficiently. This experience has strengthened my ability to manage customer interactions in a virtual setting, ensuring prompt and accurate responses. Email Management: I was responsible for managing high volumes of email communication between clients, agents, and internal departments. This involved organizing and prioritizing messages, responding to inquiries, and ensuring follow-ups, a crucial skill for managing correspondence as a virtual assistant. Content Creation and Video Editing: Part of my responsibilities included creating digital content to promote banking services, such as flyers, presentations, and video tutorials. I also edited videos and created whiteboard animations to support training sessions for agents. These content creation skills, combined with proficiency in editing software, make me well-prepared for tasks related to digital marketing and communication in a virtual assistant role. These experiences, coupled with my Virtual Assistant certification from ALX, where I enhanced my skills in Google Workspace, project management, and communication, position me as an ideal candidate for virtual assistant roles requiring administrative, customer support, and content creation capabilities.