Skills: HR Admin
Experience: These are the recent job positions I have held, I have attached my resume for more details 1.HUMAN RESOURCES MANAGER PRIMETIME FREIGHT INC (CAROLINA LOGISTICS) 2.CUSTOMER SERVICE MANAGER BINARY TECHNOLOGIES XMT, (BEU DELIVERY) 3.BUSINESS DEVELOPMENT BINARY TECHNOLOGIES XMT, (BEU DELIVERY) In these positions I have had the opportunity to work with a very diverse team, grow to be more confident which made me a decision maker and increase my problem solving, adaptive skills.
•Recruiting •Interviewing new candidates and conducting orientation •Collecting and checking required paper work to meet the stated requirements •Effective communication and follow up •Maintaining database •Multitask between answering calls and responding to emails
•Assigning tasks, motivating employees and assessing performance. •Fixing any issues with call center as well as customers •Oversee call center staff and overall activity •Maintaining equipment, offering assistance to customers. •Training call center representatives •Controlling on time delivery and quality assurance. •Answer questions from staff and provide guidance and feedback. •Anticipate escalation and take over calls when needed. •Devise ways to optimize procedures and keep team motivated