Back
In Review
Leslie Naval

Leslie Naval

Skills Icon

Skills: Virtual Assistant

Experience Icon

Experience: Product Sourcing Assistant Client Support Specialist Customer Service Agent Technical Support Representative

A virtual assistant for over a year, I excel in communication and time management, adept at handling administrative tasks, product research and account management for Ecommerce sellers. Added with three years in the BPO industry as a Technical Support and Customer Service Representative, I've developed strong problem-solving skills and delivered exceptional customer service. I thrive in fast-paced environments, multitask effectively, and am eager to contribute to a dynamic team.
$0/hr Full Time

Work History

Product Sourcing Assistant
iGen Entrepreneur
07/04/2023 - 10/19/2024

* Conducted product research in Online Arbitrage and Wholesale model to identify profitable items by analyzing profit margins, costs, and market competition. * Compiled and analyzed product data, accurately recording deals found to spreadsheets. * Managed inventory by adding, closing, and deleting product listings as needed. * Launched promotional campaigns to enhance conversions and drive traffic to listings. * Maintain accurate records of cases filed, including correspondence, outcomes, and reimbursements. * Email management and obtaining invoices from suppliers. * Monitor seller account for issues, resolving stranded inventory, and process removal orders when necessary. * Ensured accurate pricing and maintained up-to-date costs of goods to remain competitive in the market.

Client Support Specialist
Global Strategic Business Process Solutions
03/05/2013 - 02/14/2015

* Collecting data including but not limited to bills, client info, financial statements, invoices or receipts. * Keeps track of received data and source documents. * Prepares and sorts source documents, identifies and interprets data to be entered. * Compares data entered with source documents and ensures accuracy and completeness. * Organizing storage systems. * Fixing data inconsistencies. * Makes necessary connections to information needed. * Compiles, sorts, and verifies the accuracy of data to be entered and organizes in order. * Files or routes source documents after entry by creating folders and giving them to the appropriate department. * Answering queries related to data or data errors in the system. * Assists in training new employees if requested.

Customer Service Agent
Foundever (Sykes Asia Inc.)
04/03/2012 - 02/16/2013