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Obianuju Okwuego

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Skills: Customer Support Representative

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Experience: -Developing strong relationship and communication skills.. -Increased customer satisfaction rate exponentially by responding promptly to customer needs. -Identifying and developing problem methodologies to resolve customer issues.

My name is Obianuju Okwuego, an expert Customer relationship management. I studied English as my first degree and have my Masters degree in Public and International Affairs. I have over 10 years experience in customer relationship Management and over the years have focused my career in helping businesses grow through my outstanding customer experience. I possess potent communication skills and high-level of customer support by resolution of customer's queries and working to ensure customer retention and satisfaction. I'm currently looking to further develop more skills in Customer support, and I'm excited about the opportunities that allow me to grow in this area.
$/hr

Work History

Customer service/Sales Development Specialist
Unateus
04/10/2024 - 09/25/2024

Achieving consistent daily outreach with 100+ outbound calls to prospective and existing clients through strategic CRM utilization, fostering relationships and driving sales opportunities. ● Maintaining a 90% client satisfaction rate by promptly addressing inquiries and resolving issues, ensuring positive client experiences. ● Streamlining order processing procedures by handling an average of 60 new orders daily with 99% accuracy and reducing processing time by 20%. ● Boosted customer retention by 25% through collaborative initiative, implementing tailored service improvement based on customer feedback analysis. ● Analyzing over 500 customer service interactions monthly, identifying trends that led to a 15% increase in overall customer satisfaction.

Client Engagement Manager
Exemplar Project group
08/07/2023 - 01/01/1970

● Fostering positive relationship with clients ● Serving as a liaison between the client and the company by ensuring clear communication and understanding of expectations ● Addressing client needs , and maximizing client satisfaction to build long-term partnership ● Overseeing projects, timelines, and deliverables to meet client requirements ● Developing and implementing strategies to enhance client engagement and loyalty ● Identifying opportunities for upselling or expanding services to existing clients

Customer Relationship Manager
Picoil Nigeria Limited
02/10/2020 - 07/14/2023