No headshot available.
Skills: Customer Support Representative
Experience: -Developing strong relationship and communication skills.. -Increased customer satisfaction rate exponentially by responding promptly to customer needs. -Identifying and developing problem methodologies to resolve customer issues.
Achieving consistent daily outreach with 100+ outbound calls to prospective and existing clients through strategic CRM utilization, fostering relationships and driving sales opportunities. ● Maintaining a 90% client satisfaction rate by promptly addressing inquiries and resolving issues, ensuring positive client experiences. ● Streamlining order processing procedures by handling an average of 60 new orders daily with 99% accuracy and reducing processing time by 20%. ● Boosted customer retention by 25% through collaborative initiative, implementing tailored service improvement based on customer feedback analysis. ● Analyzing over 500 customer service interactions monthly, identifying trends that led to a 15% increase in overall customer satisfaction.
● Fostering positive relationship with clients ● Serving as a liaison between the client and the company by ensuring clear communication and understanding of expectations ● Addressing client needs , and maximizing client satisfaction to build long-term partnership ● Overseeing projects, timelines, and deliverables to meet client requirements ● Developing and implementing strategies to enhance client engagement and loyalty ● Identifying opportunities for upselling or expanding services to existing clients