- Managed marketing efforts, including creating social media content, blog posts, and marketing materials. - Assisted with client care, property management, tax return processing, and CRM system updates. - Handled administrative tasks like scheduling, email management, and organizing client events.

- Processed reservations, handled guest check-ins and check-outs, and managed room assignments to ensure exceptional guest experiences. - Communicated with guests and departments to resolve inquiries, coordinate special requests, and address complaints. - Maintained accurate reservation records and assisted with front office operations, including billing and accounting.