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Orlando Jr. Dela Peña

Orlando Jr. Dela Peña

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Skills: I want to apply for any non-voice position related to customer servicesalestechnical supportand basic bookkeeping.

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Experience: Outbound/Inbound Agent - Customer Service, Sales, Technical Support Team Leader Confirmation Officer Accountant Support

Hello! My name is Orlando V. Dela Peña Jr. and I am excited to be applying for a position with your company. I have 19 years of experience in Business Process Outsourcing. In my previous positions at Concentrix and TTEC, I have been responsible for software troubleshooting, account management, business application, appointment setting, and payroll management which has allowed me to build upon my skills in technical support, customer service, sales, and bookkeeping. I am a quick learner and always eager to take on new challenges, which is why I am excited about the opportunity to join the team at Athena. I believe that my experience and skills make me a strong candidate for this position. One of my greatest strengths is my ability to work collaboratively with others. I enjoy collaborating with colleagues from different departments and levels of seniority, and I believe that this collaborative approach leads to better outcomes. In addition to my customer service and technical skills, I am also a strong communicator. I am able to explain complex ideas in a simple and easy-to-understand manner, which has been a valuable asset in my previous roles. Overall, I am excited about the opportunity to bring my skills and experience to your company. I look forward to the opportunity to further discuss my qualifications with you.
$/hr

Work History

Team Leader, Confirmation Officer
iConnect/iGlobal Solutions
04/01/2010 - 06/25/2015

As a team leader, I was assigned to handle a team of at least 8 agents to close their deals for Timeshare companies. As a confirmation officer, I was assigned to verify and confirm all the details of a deal.

Technical/Customer Service Support, Payroll/Accountant Support
Concentrix
07/27/2015 - 07/28/2022

I was assigned to handle customer service, technical, and payroll issues of our customers using a financial software. I was also promoted as a ProAdvisor/Accountant Support who handled bookkeeping and accounting issues. I had proper training and advanced knowledge in QuickBooks Desktop and Online.

Customer Service/Technical Suuport
TTEC
10/10/2022 - 11/01/2024